Modern Medical has a team of customer service representatives specifically devoted to patient care and satisfaction, who will ensure that your claimants’ DME needs are quickly and completely met.
Likewise, our customer service staff are trained to save you time and money on DME by:
Sending you regular claimant progress reports outlining: health status notes, frequency and duration of equipment use, amount of pain relief, types of medications being taken and overall claimant satisfaction. See an example.
Shipping supplies only when the need is verified by you.
Continuing claimant education to achieve maximum benefit from the equipment.
Comparing equipment use with supply orders to ensure supplies are not being abused.
Carefully tracking customer-owned equipment to determine when it can be retrieved, refurbished and ready to use again — part of our banking program.
